Complaints Procedure

MLG Associates always endeavours to provide clients with a professional insolvency service which complies with all aspects of Insolvency legislation and meets our professional and ethical obligations.

If, however you are unhappy with the service provided, the procedure below outlines our step-by-step process for raising your concerns.

  1. Please put your complaint in writing to Mike Grieshaber either by emailing him at mike@mlgassociates.com or by post to Unit 4, Sunfield Business Park, New Mill Road, Finchampstead, Wokingham, Berkshire, RG40 4QT.
     
  2. We will acknowledge receipt of your complaint.
     
  3. We will investigate the issues you have raised and respond in writing within 21 days.
     
  4. We would hope to work with you to fully resolve your concerns. However, if you do not consider that your complaint has been resolved, you can contact the Insolvency Service through their IP Complaints Gateway. Please click this link for further information.